Privacy Policy

We may collect information that you voluntarily provide when you register, contact us, submit a service request, complete a form, or communicate with our support team.

This may include your name, mobile number, email address, business name, address, account type, profile details and other information necessary to understand or process your request.

Where a particular digital service requires additional information, we will request only the information reasonably required for that service or related support.

If account registration is enabled on the platform, we may collect information required to create and maintain your account.

Depending on your account category, such as Retailer, Distributor or Super Distributor, different profile or verification information may be required.

You are responsible for ensuring that the information submitted through your account is accurate, current and complete.

When you enquire about or request a service, we may collect details necessary to understand, process, track or respond to that request.

Examples may include service category, transaction or enquiry reference, customer-provided details, travel requirements, payment-related request information or supporting documents where applicable.

Submitting a request through the website does not automatically guarantee that a service will be approved, completed or available.

Our website may automatically receive limited technical information when you visit or use the platform.

This can include browser type, device type, operating system, approximate location derived from network information, pages visited, referring pages, date and time of access and general website interaction information.

This information may be used for security, troubleshooting, website performance, analytics and improving user experience.

We may use collected information to provide website functionality, respond to enquiries, manage accounts, process service requests and provide customer support.

Information may also be used to improve our website, maintain security, prevent misuse, troubleshoot technical issues, maintain service records and communicate important service or account information.

Where permitted and appropriate, we may also use contact information to communicate relevant service updates or business information. Users may request that non-essential promotional communications be stopped.

We aim to use reasonable administrative, technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or loss.

Access to sensitive operational information should be limited to authorised persons or service providers that require access for legitimate business purposes.

However, no internet transmission, electronic storage system or online platform can be guaranteed to be completely secure. Users should also protect their passwords, devices and account credentials.

We do not intend to sell personal information as a standalone commercial product.

Information may be shared with authorised employees, technology providers, support partners, payment or service providers, professional advisers or other third parties when reasonably necessary to operate the platform or fulfil a requested service.

Information may also be disclosed where required by applicable law, legal process, governmental request, fraud prevention, security investigation or protection of legal rights.

Certain services may depend on third-party platforms, financial institutions, payment networks, travel providers, telecom providers, technology vendors or other service partners.

When users interact with third-party services, those third parties may process information under their own privacy practices and terms.

Techkguru Digiserve Private Limited is not responsible for the independent privacy practices of third-party websites or services that are outside our control.

The website may use cookies, local storage or similar technologies to maintain sessions, remember preferences, improve usability, support security or understand website performance.

Some cookies may be necessary for essential website functions, while optional analytics or preference technologies may depend on the features enabled on the platform.

Users can control certain cookie settings through their browser, although disabling essential technologies may affect website functionality.

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including account management, service support, dispute handling, security, record keeping or legal requirements.

Retention periods may differ depending on the type of information, service category, operational requirement and applicable law.

When information is no longer reasonably required, it may be deleted, anonymised or securely archived as appropriate.

Subject to applicable law and technical limitations, users may contact us to request access to, correction of or deletion of certain personal information associated with them.

Users may also request assistance regarding inaccurate account information or questions about how their information is being used.

Some information may need to be retained where required for legal, fraud prevention, security, accounting or legitimate operational purposes.

The platform is intended for legitimate business and service-related use and is not designed to knowingly collect personal information from children without appropriate authorisation.

If we become aware that information from a child has been submitted inappropriately, we may take reasonable steps to review and remove it where required.