Refund Policy

This Refund Policy explains how refund, cancellation and payment-related requests may be handled for eligible services offered or facilitated through the Techkguru Digiserve Private Limited platform.

Refund eligibility depends on the type of service, payment status, processing stage, third-party provider rules and applicable terms.

Not every unsuccessful, cancelled or incomplete request automatically qualifies for an immediate refund.

If a payment is debited but the corresponding service request is not successfully completed, the transaction may first be verified through the relevant payment or service provider.

In some cases, failed payments are automatically reversed by the bank, payment gateway or service provider without a separate refund request.

Users should avoid making repeated payments until the status of the original transaction has been confirmed.

If the same service request is charged more than once due to a technical issue or accidental duplicate payment, the user may contact support with the relevant transaction details.

Duplicate-payment claims may require verification of payment references, transaction IDs, timestamps and service records.

Where a valid duplicate payment is confirmed and no duplicate service has been delivered, the excess amount may be eligible for refund.

A refund may be considered where payment has been successfully received but the requested service cannot be processed due to a confirmed technical or operational failure.

A verified duplicate payment may also be considered where only one corresponding service has been delivered.

Other refund cases may be considered where required by applicable law or the terms of the relevant service provider.

A refund may not be available where the service has already been successfully completed, delivered or consumed.

Requests based on incorrect information submitted by the user may not qualify for refund where processing has already occurred.

Charges imposed by third parties, banks, payment gateways, travel providers or other service partners may be non-refundable depending on their applicable terms.

Once a refund is approved, processing time may depend on the payment method, banking network, payment gateway and service provider.

Refunds are generally returned to the original payment method where technically possible.

Banking or payment-network delays may occur after the refund has been initiated, and the final credit time may vary between institutions.

Flight, bus, hotel and other travel bookings may be subject to cancellation and refund rules determined by the airline, bus operator, hotel, booking provider or other travel supplier.

Cancellation charges, convenience fees, supplier penalties or non-refundable fare conditions may apply.

Any refundable amount will generally depend on the supplier's policy and the status of the booking at the time of cancellation.

Holiday packages may include multiple components such as transportation, accommodation, activities and third-party bookings.

Cancellation eligibility and charges may vary depending on how close the cancellation request is to the travel date and the policies of the underlying suppliers.

Certain confirmed bookings or promotional packages may be partially refundable or non-refundable.

Some payments or services may involve charges collected by banks, gateways, networks, travel suppliers or other external providers.

Such fees may not be controlled by Techkguru Digiserve Private Limited and may be subject to separate refund rules.

Where a third party determines refund eligibility, we may need to wait for confirmation from that provider before finalising the request.

To request review of a payment or refund issue, contact us using the official support details published on this website.

Please provide sufficient information such as registered contact details, service type, transaction reference, payment date, amount and a short explanation of the issue.

Additional supporting information may be requested where necessary to verify the transaction or service status.

Refund requests may be reviewed against transaction records, service status, payment-provider information and relevant third-party terms.

Submitting a refund request does not automatically mean that the request will be approved.

We may reject or limit a refund where records show that the service was completed, the claim is inconsistent with available information or the request is otherwise not eligible.

If you believe a refund request has been handled incorrectly, you may contact support and provide the relevant reference details for further review.

We will make reasonable efforts to clarify the transaction status and, where necessary, coordinate with the relevant service or payment provider.

Nothing in this policy is intended to restrict rights that users may have under applicable law.